This Privacy Policy governs the manner in which The Online Lighting Store collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://theonlinelightingstore.co.uk website (“Site”). This policy applies to the Site and all products and services offered by The Online Lighting Store.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including when Users visit our Site, place an order, fill out a form, subscribe to our newsletter, or engage with other activities, services, features or resources we make available. Users may be asked to provide their name, email address, mailing address, phone number, and payment information where relevant.
We will only collect personal identification information if Users voluntarily submit it to us. Users may choose not to supply personal information, though this may prevent them from completing certain activities on the Site.
We use Klarna as a payment provider. This means that when a Klarna payment option is loaded, we may transfer relevant contact and order details to Klarna to facilitate your purchase. Your personal data transferred to Klarna is processed in accordance with Klarna’s own Privacy Notice.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser type, device type, operating system, internet service provider, and other technical information about how Users connect to the Site.
Web Browser Cookies
Our Site may use “cookies” to enhance the User experience. A cookie is a small file placed on a User’s device by their web browser for record-keeping purposes. Users may choose to configure their browser to refuse cookies or to alert them when cookies are being sent. Please note that if cookies are disabled, some parts of the Site may not function as intended.
How We Use Collected Information
The Online Lighting Store collects and uses personal information for the following purposes:
- To improve customer service – Your information helps us respond more effectively to customer service requests and support needs.
- To personalise your experience – We may use aggregated information to understand how our Users as a group interact with the services and resources on our Site.
- To improve our Site – We continually strive to improve our website based on the information and feedback we receive from Users.
- To process transactions – Information provided when placing an order is used solely to fulfil that order. We do not share this information with third parties beyond what is necessary to provide the service.
- To send relevant communications – We may use your email address to send updates about your order, respond to enquiries, or share information you have agreed to receive. If you have opted in to our mailing list, you may receive company news, product updates, and related information. You may unsubscribe at any time using the link at the bottom of any email, or by contacting us directly through the Site.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, transaction data, and other information stored on our Site.
All sensitive data exchanged between the Site and its Users is transmitted over an SSL-secured connection and is encrypted and protected with digital signatures.
Room Preview ("See it in your room")
If you use "See it in your room", the photo you upload is processed by Google's AI service to create your picture (and, if you ask for it, a night-time version), and is used for nothing else. Photos and pictures are stored securely and deleted automatically after 30 days. Location and camera details are removed from your photo before it leaves your device. To prevent misuse, we keep a one-way code made from your internet (IP) address and the date. It can't be turned back into your address, it changes every day, and it is deleted after 2 days; your IP address itself is not stored.
When you email yourself a picture, our team may see it (it shows your room) in our Microsoft Teams workspace, to check the quality of the service; copies there follow our Teams retention settings. If you ask us to email you a picture, we keep your email address with our email provider (Klaviyo) and use it to send the picture. Because you were looking at our lighting for your home, we will also send you occasional offers and news about our lighting by email, unless you tick the box to say you don't want them when you give us your address; you can unsubscribe at any time using the link in every email. We do this on the basis of our legitimate interests in running the service and telling customers about similar products.
If you answer our short feedback questions, we keep your answers for 30 days to improve the service; they aren't stored with your email address. If you then place an order, we note that it followed your use of the room preview, so we can tell whether the tool is useful. We don't store your name, address or email for this.
Changes to This Privacy Policy
The Online Lighting Store reserves the right to update this Privacy Policy at any time. When changes are made, we will post a notification on the main page of our Site and update the effective date at the bottom of this page. We encourage Users to check this page periodically to stay informed about how we protect the personal information we collect. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy and our Terms of Service. If you do not agree to this policy, please do not use our Site.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with us, please get in touch:
The Online Lighting Store
www.theonlinelightingstore.co.uk
info@theonlinelightingstore.com
The Online Lighting Store is a trading name of NMK Engineering Limited, Company Registration Number NI602302.
This policy is effective as of 1 January 2020.