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Shipping Policy

 **BREXIT UPDATE**

24/01/2020

Since the end of the Transition Period on the 31st of December, we are now following all the guidelines and operating as normal in this new post-Brexit time.  With being located in Northern Ireland we have a different Import and Export policy than the United Kingdom, and also the European Union as a whole. At this point in time, the policy means that: 

  • We have no Import duties or tariffs on goods travelling to and from both the UK and the European Union.

  • We have no Export duties or tariffs on goods travelling to and from both the UK and the European Union.

This currently leaves us in a bit of a unique situation as you can order from us from anywhere within the United Kingdom or Ireland, and be assured that at no point will you be charged any extra over and above charges that you see on the website, and agree to pay at the checkout.  

We are continuously monitoring this situation and despite not facing tariffs, duties or additional charges, we are finding some items to be more difficult to obtain stock of. As well as this, we are experiencing some delays with couriers in getting goods to people, both of which are situations that are currently out of our control. 

Should you have any questions or queries related to stock, our Online Chat service is located in the bottom left of your screen, or simply use our email link found on product pages.

The Online Lighting Store is monitoring this situation regularly and aim provide the most up to date and accurate information as and when possible.

 

Shipping Details

We can ship to virtually any address within the United Kingdom and Ireland, although there may be restrictions on some products and areas.

When you place your order we check our own stocks and the stocks of our suppliers, with the aim to dispatch your goods as quick as possible.

Despatches can take between 2 and 5 working days for goods that we, or our suppliers, have in stock.  This timeframe changes regularly and we will update as demand changes.

The shipping rates vary for each country, our current shipping rates are:-

  • £10 Shipping UK Mainland and NI (Excluding Highlands, Islands and Off Shore) on orders under £100
  • €12 Shipping to Ireland on all orders under €120
  • Free Shipping UK Mainland, NI and Ireland on all orders over £100/€120

Once despatched orders to UK and Northern Ireland are delivered between 2and 3 working days

Once despatched orders to Ireland should be delivered between 3 and 7 working days.

Please ensure that you have checked all your goods asap upon receipt.

Please inspect your goods within the first 3 days of receiving delivery to ensure:

  • You are happy with the goods you have received
  • There is no obvious breakages upon delivery
  • There is no obvious physical faults or damages with the purchased goods
  • You have received the correct number of goods you purchased and the goods are what you ordered.

If you have any questions in regards to delivery please contact us immediately