Who are we and what do we do?
The Online Lighting Store is a collective of like-minded people who are all passionate about lighting, working together with one main mission statement in mind for you the customer. The Right Lighting, at the Right Price, delivered at the Right Time and in the Right Condition.
The Right Lighting.
Its important that you get the correct lighting for whatever project you are currently doing, so feel free to get in touch with our team of Lighting Experts and talk through any concerns you may have. Be it placement, product details or you simply just can’t make up your mind, our team are here to help.
At The Right Price.
We monitor the market constantly and try our best to be competitive and responsive to changing conditions within the marketplace. This runs right from our warehouse to our admin office, if we can save money internally on things like packaging or distribution, we can pass it onto you the customer and keep overall prices as low as we can.
Delivered at the Right time.
We do display an approx. delivery window for all our products on this page, we endeavour with all our orders to work with our suppliers and delivery partners and give you the best online purchasing experience we can. We get questions all the time about deliveries, processes, stock levels and product details, we are committed to be as open and transparent as possible in all information given out to our customers.
Delivered in the Right Condition.
99% of orders are delivered in perfect condition and as you can see from our reviews, most customers are extremely happy with their lighting and the experience they had to get it. But this isn’t the case all the time, lighting can be fragile and moving it around the world can be an issue. If you do happen to have an issue with damages or defective product all you have to do is drop us an email or get in touch and we will sort it out as quickly as we can and to the best of our ability.
Ordering Process.
So, what happens when you place an order, well, our system will check your order, decide where is the most efficient place to fulfil it from, and process any purchase orders or requisitions that need made pretty much straight away. We will also pick any physical stock in our warehouse and set it aside awaiting delivery of other items if they are required.
On orders placed with multiple suppliers we will generally collate these in our warehouse and hold them for completion, if this is going to be an issue feel free to get in touch and we can come up with a solution for this. Our full Shipping Policy can be found here.
All orders for the EU and anywhere else outside the UK are collated in our warehouse in Northern Ireland and shipped directly when complete. This means that there is no need to worry about Additional Tariffs or Charges on these orders as they will not be subject to any.
Returns Process.
If in the event that you are not happy with your order, we have a 45 day “No Quibble” Returns Policy, further details are available here. The basis of this is as long as the items are returned to us in resalable condition, in their original packaging and have not been installed or fitted, we will issue a full refund. Familiarise yourself with the rest of this process at the link above.
